Terms of Service Metravo.pro
This document outlines the rules for using Metravo.pro. We are a Polish entity building tools for game developers. These terms are designed to be clear, fair, and focused on protecting both your work and our infrastructure. By accessing our site, you agree to these conditions.
Our infrastructure is the physical anchor of our digital service.
Our Core Principles
Access & Stability: You may access Metravo.pro for the purpose of evaluating or using our APIs and tools. We commit to maintaining high uptime, but service interruptions can occur. We are not liable for losses due to downtime beyond our stated Service Level Agreements (SLAs).
Data Ownership: Any code, assets, or data you upload or generate through our platform remains your property. We do not claim ownership. However, by using our service, you grant us a limited license to process that data to provide the functionality you request.
Fair Use: Our infrastructure is a shared resource. Aggressive scraping, denial-of-service attacks, or any activity that degrades service for others is prohibited. We monitor for abuse and may throttle or suspend accounts that violate fair use principles.
Pitfall Rail: Neglecting API rate limits is the most common integration failure mode. Review your dashboard for current limits and implement exponential backoff in your client code.
§ Key Terminology
- End User
- Any individual or entity accessing our site, whether they have an account or not. This includes developers, designers, and stakeholders evaluating our tools.
- API Request
- A single call to our endpoint, counted toward your monthly limit. Each request includes authentication, payload, and processing. We log this for diagnostics and billing.
- Sub-processor
- A third-party service we rely on (e.g., cloud hosting, database). We are responsible for their actions as they pertain to your data, and we maintain strict contracts with them.
- Service Credit
- A refund or billing adjustment granted for verified downtime or performance failures, as outlined in our SLA. It is not a cash payout but an account credit.
? Questions for Partners
How do you handle data portability?
You can export all your assets and generated data via the dashboard at any time. We provide standard JSON and binary formats.
What happens to my data if I cancel?
You have a 30-day grace period post-cancellation to export data. After that, secure deletion occurs within 60 days, following Polish data protection laws.
Are there restrictions on commercial use?
Our API is licensed for commercial integration. You own the output, but you may not resell raw API access without our prior written consent.
Is our code reviewed for security?
We conduct quarterly security audits by an independent Polish firm. Reports are available to enterprise clients under NDA.
What's the liability cap?
Our total liability is capped at the fees paid by you in the 12 months preceding the event. This does not cover data loss or indirect damages.
How is dispute resolution handled?
First, via direct negotiation. If unresolved, it proceeds to arbitration in Warsaw, under the rules of the Polish Chamber of Commerce.
Your Obligations as a User
Do's
- Use the service for its intended purpose: game development tooling and asset generation.
- Keep your account credentials secure. Notify us immediately of any unauthorized access.
- Comply with all applicable local and international laws when using our output.
- Provide accurate technical information when setting up projects.
- Report bugs and security vulnerabilities through our designated channels.
Don'ts
- Resell or redistribute our raw API access or undocumented features.
- Attempt to reverse-engineer or probe our systems for vulnerabilities without consent.
- Use our tools to create content that violates our Acceptable Use Policy (e.g., hate speech, illegal activity).
- Exceed your API rate limits consistently to bypass fair use restrictions.
- Use automated scripts to bypass CAPTCHA or authentication flows.
Resource & Contact
Support & LegalTap to view details
Service Level Agreement
We guarantee 99.5% monthly uptime for core services. Breaches trigger Service Credits.
Tap to view details
Acceptable Use Policy
Prohibits use for illegal, harmful, or offensive content generation. We enforce this based on user reports.
Tap to view details
Data Processing Addendum
Details how we process personal data under GDPR. Required for enterprise contracts.
Official Notices
For legal inquiries, compliance questions, or official notices, contact our legal department directly. Please use certified mail for formal service of process.
Metravo Sp. z o.o.ul. Nowy Świat 12
00-001 Warszawa, Poland
Operating Hours
Our legal and support teams operate on Central European Time (CET). Response times may vary for international jurisdictions.
Summary of Changes
Initial Terms of Service Publication
Comprehensive framework covering access, data ownership, user obligations, and SLA definitions for the Metravo.pro platform.
By continuing to use Metravo.pro, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.